Privacy Policy

1. Who We Are

extro31 is a personalized social development service. This Privacy Policy explains how we collect, use, and protect your personal information when you subscribe to or interact with our service.

2. Information We Collect

We collect the following categories of information:

• Account information: your name, email address, and optionally your phone number at signup.
• Assessment data: your responses to the intake form, including Likert-scale answers and free-text responses about your social goals, barriers, and preferences.
• Payment information: billing is handled entirely by Stripe. We do not store your credit card details.
• Progress updates: any updates you submit monthly for protocol tracking.

3. How We Use Your Information

We use your information to:

• Generate and deliver your personalized social health report and protocol
• Update your plan monthly based on progress
• Communicate with you about your subscription and deliverables
• Process payments via Stripe
• Improve our methodology over time (in aggregate, never individually identifiable)

4. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only in the following circumstances:

• Stripe: for payment processing. Subject to Stripe's own Privacy Policy.
• Legal requirements: if required to do so by law or a valid legal process.

5. Data Retention

We retain your information for as long as your subscription is active and for a reasonable period afterward for record-keeping. You may request deletion of your data at any time by emailing extro31official@gmail.com.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. Your data is stored securely and access is restricted to authorized personnel only.

7. Sensitive Information

Your intake form responses touch on social confidence, emotional patterns, and personal relationships. We treat this information with the highest level of care. It is used solely to generate your personalized protocol and is never shared externally.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time by canceling your subscription

To exercise any of these rights, email extro31official@gmail.com.

9. Children's Privacy

Our service is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify subscribers of material changes via email. Continued use of the service constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or requests, contact us at extro31official@gmail.com.